Our Policies
Shipping
- SHIPPING TIME: Our expected time to ship for most items, unless otherwise noted is between 3-5 business days from the purchase date.
- EXPEDITE: If you need an item right away, please email us before you place your order. Particularly, if nearing Thanksgiving and Christmas holidays please plan well-enough ahead to avoid the need for Expedite service...this time of year creates a big bottle-neck in our production and may cause us to make Expedite service unavailable without warning. The amount the fee for expedite service is dependent on the number of pieces and type of product. Inquire about a quote.
- DOMESTIC (USA) Shipping: I generally ship USPS Priority flat rate which has an expected arrival time of 2-3 days. In most instances, tracking codes and insurance will be applied... please inspect your package before opening. If the package appears damaged, please take photos of all sides prior to opening to inspect your items. If they are indeed damaged, a claim must be filed with the US Postal Service and the contents, packing material and box will need to be brought to the post office for their inspection. If you throw away the packaging prior to making a claim it will make the claim process difficult or unlikely.
- INTERNATIONAL Shipping: Please email us for a quote. International orders are currently shipped either USPS first class international or USPS priority international. Adirondack Blacksmith is NOT responsible for customs fees, VAT or taxes.
Returns, Exchanges, Cancellations
I gladly accept returns, exchanges, and cancellations.
Contact me within 7 days of delivery.
Ship items back within 30 days of delivery.
Request a cancellation within 3 days of purchase.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Questions about your order?
Please contact us if you have any problems with your order.
If there are any defects or damage with your item upon receiving it, let me know via phone or email and we will get it reconciled whether by repair, replacement, or refund. No refunds on custom orders, however, we can repair or replace the item. Photos upon noticing the damage/defect is important within 1-7-days of receiving item.
It is important to contact us within 7 days if you need to return an item. As well, it is important to return the item as soon as you can within the 30 day window. A minimum 15% re-stocking fee will be required beyond this time period. After this time period it will be up to the sellers discretion to take returns at all so it is important to be sure you have them installed/confirmed as soon as possible.
A re-stocking fee will apply to any returns with damage to finish or worse, regardless of when purchased.
CANCELLATIONS: We are flexible on cancellations as long as this occurs prior to shipment of items. Shipment of items can happen at any time within the "expected time of delivery" range so please be certain of your order to avoid unnecessary return requests.
It is important to contact us within 7 days if you need to return an item. As well, it is important to return the item as soon as you can within the 30 day window. A minimum 15% re-stocking fee will be required beyond this time period. After this time period it will be up to the sellers discretion to take returns at all so it is important to be sure you have them installed/confirmed as soon as possible.
A re-stocking fee will apply to any returns with damage to finish or worse, regardless of when purchased.
CANCELLATIONS: We are flexible on cancellations as long as this occurs prior to shipment of items. Shipment of items can happen at any time within the "expected time of delivery" range so please be certain of your order to avoid unnecessary return requests.